After-Sales Policy

Color Variation

All product images are taken by the official team. However, due to lighting, angles, and the display devices such as phones or computers, there may be some differences in color contrast and brightness. Therefore, the images you see may differ from the actual product. Please refer to the received item for the final appearance. If you have any questions, please contact customer service.

Material

Please note that the same model but in different colors or batches may have slight variations in material. The product descriptions on this page are for reference only; specific product information should be based on the actual tags or care labels. If you have any questions, please contact customer service.

Returns

Within the specified days after signing for the product, you can request a return for unused items with intact tags and no odors that do not affect resale. If there are gifts included, they must be returned together; otherwise, compensation will be based on the actual amount. After receiving the returned goods, the warehouse will conduct a quality inspection, so please be patient.

Logistics

All products sold in this store are genuine. They will be shipped within 48 hours after payment, subject to legal holidays and platform promotional rules.

After-Sales

All shoes in this store are made according to standard molds. Each person's foot shape is different; therefore, any discomfort caused is not considered a quality issue. We do not accept returns for issues arising from shrinking, fading, or color loss during washing. Once washed, the items cannot be returned or exchanged.